Shop Policies
Effective Date: 1/1/2026
Website: https://stardrifthq.com
Official Shop: https://shop.stardrifthq.com
Contact: hq@stardrifthq.com
Welcome to the Stardrift HQ Shop Policies page. This page explains how shop-related questions, shipping, returns, refunds, damaged items, and order support are handled for Stardrift HQ merchandise and products.
Stardrift HQ merchandise may include apparel, posters, canvas prints, wall art, accessories, limited drops, digital products, and other space-inspired items.
Official Stardrift HQ Shop
Stardrift HQ products are sold through our official shop:
Purchases made through the official Stardrift HQ shop may be processed by third-party commerce, payment, shipping, and fulfillment providers, including platforms such as Shopify, Printful, payment processors, and shipping carriers.
By placing an order through the shop, you agree to the policies shown on the official shop at the time of purchase.
Shipping, Returns, and Refunds
Shipping, returns, refunds, exchanges, cancellations, damaged-item claims, and delivery issues are governed by the policies posted on the official Stardrift HQ shop.
Please review the current shop policy here:
Shipping and Returns: https://shop.stardrifthq.com/pages/shipping-returns
Because some Stardrift HQ products may be made-to-order, custom printed, limited edition, or fulfilled by third-party providers, certain items may not be eligible for return unless defective, damaged, or incorrectly fulfilled.
Made-to-Order Products
Many Stardrift HQ products may be produced only after an order is placed. This helps reduce unnecessary waste and allows us to offer a wider range of space-inspired designs and limited releases.
Made-to-order products may include apparel, canvas prints, posters, wall art, accessories, and other custom printed items.
Because these items are created specifically for each order, returns or exchanges may be limited unless the item arrives damaged, defective, misprinted, or incorrect.
Product Images and Mockups
Product images, mockups, lifestyle images, and previews are for illustrative purposes only. Actual products may vary slightly in color, placement, size, texture, material, print appearance, or overall look.
Differences can occur because of screen settings, lighting, fabric types, product materials, printing methods, production processes, and fulfillment variations.
We make reasonable efforts to represent products accurately, but we cannot guarantee that your screen will display colors or product details exactly as they appear in person.
Order Processing and Fulfillment
Order processing and fulfillment times may vary depending on the product, availability, production requirements, fulfillment provider, shipping destination, and carrier conditions.
Some products may require additional production time before they ship.
Shipping estimates are not guarantees. Delays may occur due to carrier issues, weather, holidays, customs processing, fulfillment delays, incorrect addresses, or other circumstances outside of Stardrift HQ’s direct control.
Incorrect or Incomplete Shipping Addresses
Please make sure your shipping address is accurate before placing an order.
Stardrift HQ may not be responsible for orders delayed, returned, lost, or misdelivered because of incorrect, incomplete, or outdated shipping information provided at checkout.
If you notice an address mistake after placing an order, contact us as soon as possible at:
We cannot guarantee that address changes can be made once an order has entered production or fulfillment.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible.
Email:
Please include:
- Your order number
- The email address used at checkout
- A brief description of the issue
- Clear photos of the damaged, defective, or incorrect item
- Clear photos of the packaging, if relevant
Claims must be submitted within the timeframe listed in the official shop policy.
Lost or Delayed Packages
If your package appears delayed, missing, or marked as delivered but not received, please first check the tracking information and contact the shipping carrier when appropriate.
For additional help, contact us at:
Please include your order number and tracking details.
Stardrift HQ will make reasonable efforts to help review the issue, but final responsibility may depend on the carrier, fulfillment provider, delivery confirmation, and the official shop policy.
Exchanges
Because many Stardrift HQ products may be made-to-order, exchanges may be limited.
Please review product details, sizing charts, colors, and order information carefully before placing your order.
Exchange eligibility is determined by the official shop policy and may depend on whether the item is defective, damaged, incorrect, or otherwise eligible under the posted policy.
Cancellations
Orders may not be eligible for cancellation once they have entered production, fulfillment, or shipment.
If you need to request a cancellation, contact us immediately at:
We cannot guarantee that cancellation requests can be completed after an order has been submitted.
Limited Drops and Special Releases
Stardrift HQ may occasionally offer limited drops, seasonal items, special releases, or limited edition products.
These products may have limited availability and may not be restocked once sold out.
Limited drop items may be subject to additional restrictions, including limited return, exchange, cancellation, or restock availability.
Digital Products
If Stardrift HQ offers digital products, downloads, wallpapers, files, or other digital content, those purchases may be final once access has been granted or the file has been delivered, unless otherwise stated.
Digital products are subject to the specific terms shown at the time of purchase.
International Orders
International shipping availability, delivery times, customs duties, taxes, import fees, and carrier options may vary by location.
Customers are responsible for any customs duties, taxes, import fees, or local charges required by their country, unless otherwise stated at checkout.
Stardrift HQ is not responsible for delays caused by customs processing, local carriers, import restrictions, or incorrect international shipping information.
Third-Party Providers
Stardrift HQ may use third-party platforms and providers to process payments, fulfill orders, ship products, host the shop, manage inventory, or provide customer support tools.
These third parties may have their own policies, terms, privacy practices, and processing timelines.
Your use of the official Stardrift HQ shop may also be governed by those third-party policies.
Shop Support
For shop-related questions, please contact:
To help us respond efficiently, include your order number, the email used at checkout, and a clear description of your question or issue.
Related Policies
Please also review:
Terms and Conditions: https://stardrifthq.com/terms-and-conditions/
Privacy Policy: https://stardrifthq.com/privacy-policy/
FAQ: https://stardrifthq.com/faq/
Affiliate Disclosure: https://stardrifthq.com/affiliate-disclosure/
Shipping and Returns: https://shop.stardrifthq.com/pages/shipping-returns
Policy Updates
Stardrift HQ may update this Shop Policies page from time to time. Updates may be made to reflect changes in our shop, products, fulfillment providers, shipping practices, return process, or legal requirements.
Your continued use of the Stardrift HQ website or shop after updates are posted means you acknowledge the updated policies.